Everything you need to know before you buy
Frequently Asked Questions
Where are the magic wand massages made?
The Magic Wand massagers are designed in Japan and manufactured in China.
How do I know if this magic wand is genuine?
The market is flooded with fakes and replicas. The only way to be 100% certain you are getting an authentic Magic Wand is to purchase from an authorized retailer. We provide a 100% guarantee that you will receive an authentic Magic Wand massager with a 1-year manufacturers warranty.
Why are your prices different than other stores?
We only sell 100% authentic Magic Wand’s. The products you purchase from us are high-quality and are not to be compared with other lower priced knock-off’s and fakes. There are lower quality, replica devices that claim to be the “real” magic wand, however these are not nearly as powerful or safe as a genuine Hitachi Magic Wand.
Is the original magic wand more powerful than the rechargeable?
The Magic Wand Rechargeable, model HV270, which is the cordless/rechargeable model is actually slightly stronger than the plug-in version.
What will my credit card/bank statement appear as?
Your privacy is our number one priority! We bill all orders under “Magical”. There will never be any form of information relating to the items on hitachi-magic-wand-massagers.co.uk mentioned on your credit card statement.
What is your returns policy?
Due to the personal nature of our products we DO NOT offer returns. For more information, please refer to our Warranty & Return Policy.
What shipping methods do you offer?
All orders ship for FREE if the order is over £100, using DPD or the Royal mail postal system. You can also upgrade your shipping to USPS Priority for Next day delivery.
Do you offer discreet shipping?
Yes, all orders are shipped in plain packaging and no one will know what you have purchased from us. Of course nothing about hitachi-magic-wand-massagers.co.uk is mentioned on the box as well.
Is there a warranty on the Magic Wand massages?
Yes! There is a 1-year manufacturers warranty on all Magic Wand massagers.
How long will my delivery take?
All orders are shipped the same day received, as long as the order is placed before 3PM. Depending on where you are located, delivery will take 2-4 days with free shipping. Upgrade your shipping to Priority and have guaranteed delivery in just 1-2 days!
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Let’s be friends.
Find more inspiration on our Instagram.